At https://elderly-companion-services.bestcitypro.com (hereafter referred to as ‘the Company’ or ‘we’), your privacy and data security are of utmost importance. Our Privacy Policy details our approach to handling personal information in line with international standards, including Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and other privacy laws.
This policy applies to all interactions with our website, applications, services, and products. Please note that this Privacy Policy does not extend to external platforms, apps, products, or services you may access through links on our platform, each with their own privacy practices.
Our processing activities cover various scenarios where we interact with you:
- As an end-user of our applications and services, you provide account information, payment details, and purchase history.
- When visiting our websites that display this Privacy Statement, we gather data on your visits.
- Through communications such as newsletters, emails, calls, or texts/SMS you receive from us, we collect relevant interaction data.
We collect a range of personal data to provide and improve our services, including:
- Personal details linked to your account for identification purposes.
- Payment information to process transactions.
- Financial records as part of service provision.
- Records of your purchases and interactions with us.
- Mobile device identifiers for app usage statistics and support.
- Location data where necessary for service delivery.
- Feedback you provide, which helps us improve.
- Social media information if you interact with our online profiles.
- Information about the products you use or are interested in.
We collect this data through a combination of user input, direct interactions with our services, and automated technologies like cookies. Additionally, we may receive data from third parties as per their privacy practices.
Our website uses cookies to enhance user experience, personalize content, and perform analytics. These cookies can be categorized as Strictly Necessary for core functionality, Preference to remember your settings, and Analytics to help us understand how our site is used. Users have the option to manage their cookie preferences via our Cookie Manager.
We are committed to retaining personal data only as long as it is necessary for the purposes for which we collected it. Once the data is no longer needed or required to be kept by law, we take steps to delete or anonymize it.
To safeguard your personal information, we have implemented a range of organizational and technical measures, including secure communication protocols and the use of reputable third-party processors who adhere to high privacy standards.
We recognize the special protection afforded to the personal data of children under 18 years of age. Our services are not intended for, or directed to, individuals under this age unless otherwise permitted by law.
As a data subject, you have rights under various privacy laws that may include accessing your data, rectifying any inaccuracies, requesting erasure or restriction of processing, obtaining your data in a portable format, objecting to certain types of processing, the right to non-discrimination for exercising your privacy rights, and the ability to file an appeal or complaint with a supervisory authority. To exercise these rights, please reach out to our privacy team.
We reserve the right to update this Privacy Policy at any time. Any changes will be communicated through an update on our website.
Should you have any inquiries, wish to unsubscribe from our communications, or need assistance with your personal data, please contact our privacy team via email at [email protected] or by writing to us at the address provided on our website.